Although all staff members were polite, customer service was generally of very poor quality. Promises were repeatedly broken in terms of having the car I purchased ready for collection, and on several occasions I travelled to the showroom for a scheduled test-drive only to find the car unprepared, resulting in financial loss for me. The sales team repeatedly failed to keep me informed about the progress of my purchase, and it became clear that communication between various members of sales team was equally weak. In short, the customer service I received from Peter Vardy was among the worst I have ever experienced, and I will certainly not be returning if I can avoid it.