When I phoned to arrange a test drive I was told all would be ready for my arrival in 90 minutes time. When I arrived the vehicle wasn't even on site and it took a while, and a drive out, to get the vehicle. I was offered the choice of having the decals remain on the defender or removed if I would prefer. I made the choice of having them removed to be told that a 'boss' had decided that removal wasn't an option now. I then informed the sales person that I wouldn't be purchasing and instead of coming in on the arranged date to pick up my vehicle I'd be in to get back my deposit. Lo and behold the 'boss' then decided that the decals could be removed. On the day that was arranged for me to come in and pick up the vehicle none of the information that I'd gone through previously was available...including what time I'd be in to pick up the Defender. All three pieces of paper - the receipt, the warranty and the vehicle order - had the same or correct address on. This was after I'd spent 20 minutes when originally in the showroom trying to get the 'system' to recognise my correct address. After I was given the keys and told that all the vehicle hand books, service book and winch documentation was in the glove box, it wasn't. I had to go back into the showroom and ask again for them to be told that they must be in a locked desk draw and that they would be posted on to me...I'm still waiting. Would I recommend this service? Would you? £25,000 to be told that all the vehicle documentation must be in a locked draw is one thing. First class post should have that paperwork with me in a couple of days so after one week and week and counting...is another matter entirely.