Wish there was an option to award you zero stars as your customer service is the worst I have ever experienced. My dad was sold a car (10 months ago) He paid for 12 months road tax which we just discovered expired on 30th June. He never received a renewal letter so when I contact the garage we discover his v5 form was never sent away for meaning he is actually not the legal owner of the car he has been driving for 10 months. And the road tax ran out after 10 months when he paid for 12. Which also means the insurance he has been paying for would also be void. So he now has to go a week with no car due to not being insured until his v5 arrives. When I suggested that since it was their mess up a courtesy car should be offered I was told he can collect one on Monday afternoon (3 days from now) The garage were more than happy to pass the blame onto my dad yet they took his money for road tax and did not renew it and did not send away his v5 form. If I was that persons boss I would be looking at some form of disaplinary. Since I felt I was getting no where with the branch I decided to call head office. The lady I spoke to was very helpful and admitted there had been many failings on their part and that she was emailing the director of the company as we spoke and he would call me back this evening. You guessed it I never relieved the call. I will give them until midday tomorrow and if not heard anything will be calling back with yet again another complaint. Have also spoke to training standards who have confirmed they have breached their contract so looking to take things further. My dad was also sold the car being told it was an x demonstrator to then discover it's had a previous owner. Lies after lies and being told I will get a call regarding the matter then nothing. Happy to take my dads hard earned cash but not happy to admit and worse still fix problems that are your company's fault.