Previously when picking up a car the experience is great - car looks immaculate with everything as agreed. Sadly this experience could not be further from that. Car was supposed to have had the protection coatings applied internally and externally and if they had been it didn't show - car was grubby on the inside with dirt in the central cup holders and sticky marks on the high gloss centre console - mats and boot liner promised were not in car. When pointed out manager was apologetic and took steps to rectify which was good. Car also had some scratches which were agreed would be fixed so car is due back in to get this and treatments carried out. I have to say that the team have taken steps to put things right which is good but it definitely took the special gloss off of picking up a new car Hopefully the service moving forward is better