We had traveled a long way from Edinburgh to view two pre-registered Discovery Sports in Aberdeen to find both cars were not available as they were management cars not on site. We had phoned ahead to be advised the cars were available to view. Rob the business manager became involved as I was not happy and ready to leave. He recovered the situation producing two other Discovery Sports to test drive. The pre-sales person was very helpful arranging the test drive. I then noticed a new car in the yard which took my interest - there was a change of salesman as we were passed onto new sales. I understood why the change as I had changed direction. Throughout all the discussions Rob was overseeing to ensure we were happy. I had a bad experience with Pentland Land Rover in Edinburgh when I purchased the Evoque and thought the same was happening with Vardy. After a poor initial start - the situation was recovered thanks to Rob - he apologised for my poor customer experience and made sure the two young salesmen met all my requirements. I received a trade-in matching Pentland and extras included in the package authorised by Rob. On the day of collection we were managed by a third salesman - which I was advised in advance and he was also really helpful with the car handover. We were made to feel really special with the car under the black sheet - a really nice touch for collecting a new car. Summary: Sort out telephone calls when discussing car availability. The black sheet over the car was a really nice touch - really impressed Rob needs a medal for sorting out an unhappy customer The young salesmen did an excellent job under Rob's direction I would have liked a business card to mention the sales staff names I went from a poor customer experience to an excellent customer experience. I will mark Peter Vardy with Top Marks when contacted with Land Rover. Regards, Mike Wilkinson