We recently purchased a used 64 plate Mokka with around 4000 miles on the clock. We initially voiced concerns that the car had obviously been previously owned by a smoker and that there was some staining to areas on the headlining, trim and the sun visors of the car. We were assured that the smell would be eradicated by the use of "smoke bombs" and that the valeters would be able to remove all the marks. Happy with these assurances we decided to proceed with the purchase of the vehicle. You can imagine our disappointment on the day of the handover when we came to find that the marks on the headlining, trim and on the visors appeared not even to have been touched and that the smell of smoke was still very strong. The latter was something that we had expressed considerable concerns about due to the fact that we have a 7 month old son who will frequently be in the car. This was extremely disappointing but this was nothing compared to my husband walking around the vehicle to discover that one panel had been damaged (it had previously had no damage to it when we went to see the vehicle and agreed to purchase it). The damage to the rear panel was so bad that the scuffed area had completely taken off the clear coat, the paint itself and was exposing the black undercoat of the panel. The sales person dealing with the handover, Marlou, stated that the sales person from whom we'd purchased the vehicle (Gilly) had said that there had been damage while the car had been in their care and had asked her to relay this information to us. However it took my husband pouting it out before this information was shared. We then inspected the vehicle to find a reasonable sized scratch on the driver's side passenger door and an area of the door trim which had been dented and chipped to the extent that the black window trim had come away, the paint below had been chipped off and the bare metal was now exposed. We jointly shared our dissatisfaction and we're given assurances that repairs would be carried out and the interior sorted as promised. We were told that someone would call us to get the car in for repairs in the coming day or two. We have now had the car for a week and have had no phone call. My husband phoned the dealership yesterday to ask to speak with a Customer Sales Manager. He was instead referred to Marlou but was told that she was unavailable as she was currently doing a handover and that she would return his call when she was finished with it. That was at midday yesterday and, by the close of business the following day, that call still has not been received. We are extremely disappointed with the total lack of concern demonstrated by Peter Vardy Aberdeen and their complete failure to demonstrate any level of customer care or make good on promises made. My husband previously had 2 alloys of his Astra J VXR damaged by the branch, an unsatisfactory refurb which later had to result in the alloys being replaced entirely. This process took many weeks to resolve and he was promised compensation for the mishandling of his car and for the extent poor service that he received. Our combined experiences would make it impossible for us to speak in anything but negative terms of the dealership.