I bought a used car on 8th July. I collected it 2 days later having been told to my make sure I brought the 2nd set of keys for my existing car which the dealer had bought. However when I collected my new car the 2nd set of keys were not available. I was told they would have a look for them and ring me when they found them. On 15th July I still had not heard from them so rang. The salesman was busy with a client so they took a message and said he would ring back when he was free. On 17th I still had not been contacted so rang again. This time I was able to speak to the salesman who sold me the car and he told me they were unable to find the key so would have to order one in which would take a few days. I told him I was going away in 4days and would like to have it before I left which he said was unlikely. I then said if that was the case would he phone me on my mobile phone, the number being in the forms he filled in when I bought the car but he took it down again anyway. Or he could leave a message on my home phone which he also had the number for. I returned from holiday the evening of 5th August having heard nothing from him at all, and no message. So I rang the next morning to speak to the manager. Both he and the salesman were busy and I was told a message would be given to the manager that I am very unhappy. It is the evening of 6th August and I heard nothing today. To say that I am very unhappy is an understatement!! I think I have been extremely tolerant. There were a couple of things I thought were not very good when I was going through the process of buying the car but I thought they were quite petty. This has changed since the problem with the keys. Don't think I would buy another car from Peter Vardy.