From the moment I set foot on the forecourt I was met by Gerrard who discussed my needs price range before he told me that he had a car in mind for me. We then discussed finance before I had to leave to attend an other appointment. I advised Gerrard that I would return to complete the paperwork. On returning I asked to speak to Gerrard and explained why I. Gerrard appeared and advised me that I would be unable to sign the paperwork that day and that he would telephone me to arrange a suitable time for me to return to complete the transaction on arrival to collect my car I was assisted by two other staff who were very professional friendly throughout. I was unhappy that I didn't see Gerrard at this time he did however call me the next day to ask if I was happy with my car I said yes and thanked him for not only a helping me choose a car listening to my questions that were straight and to the point answering them in a professional manner and making me feel at ease. Score 9 out of 10