From the start of the process right through to the end on the day I picked up my car and subsequently in the first week, the experience was painless, hassle free, friendly, professional and overall probably one of the most enjoyable experiences when buying a vehicle and I have bought several in my time. I didn't feel I was being "processed" as if on a conveyor belt as is often the case. Both the Franchise Director, Scott Reid and the Sales Executive, David Hughes were professional, efficient and mindful of my needs at all times. This is definitely a business by which others should measure themselves, to see exactly where they are coming up short. Peter Vardy Motherwell could teach a lot of businesses in the retail dealership market how to look after customers and based on my experience, I would say it is no coincidence they have won an array of awards for customer service in the past and I am sure they will continue to do so in the future.