Salesman I got was just back into job and not too sure of what the processes were. He was really good and tried his best, think he should have had a bit more back up and possibly mentored for a while. The car itself was pre-reg and on the day of handover was found to have a large chip out of the boot which had obviously been done when the reversing censors had been fitted. I noticed this from about ten mtrs away but not one of the prep guys had noticed it! No basic mats in it, no aerial fitted, no back shelf in it!! Was promised the repair would be resprayed and would be picked up yesterday, being Tues, but after waiting in all morning, guess what, it wasn't picked up! Phoned and spoke to the Business Manager who was full of apologies, for the umpteenth time, who said he'd be right out for it, again the timing not suitable. My car has been picked up today being Wednesday so will wait and see when it comes back and what it looks like! Why on earth did they not notice the condition of the car before handover? Too many excuses i'm afraid, starts to wear a bit thin. Malcolm Ritchie