After horrendous experience actually buying my car I had purchased a service plan. So I got a reminder through and booked my car in online. I then got an email as a further reminder. I then got 3 calls and voicemails I tried to call back to try and confirm my car was actually booked in after my horrible buying experience. 20 mins on hold no one able to answer my question. Finally got through to the front of house manager at the Edinburgh branch who told me they were busy dealing with customers collecting cars. I pointed out I'm a customer too and I deserve the same service. He informed me if I raised it to head office the complaint just comes back to him anyway. Absolutely appalling again.