Car booked in for repair two weeks in advance after they couldn't repair it 1st time. Courtesy car promised as I have a 25 mile each way drive and repair would be 5-6 hours. I confirmed courtesy car by phone 2 days before repair date. At 6.15pm the night before I am phoned and told no car available for me. I explained the difficulties caused by this and my disbelief that they tell me so late but met with "nothing we can do" I phoned again at 09:00 next day and was told the same. I asked what they could do to resolve my problemand they said "Nothing" So I have to rearrange another day for service with no guarantee of a car, take another day off and be happy about it! Its a pity you cant give a minus rating