After reading reviews praising the company I had to write my own experience. On 7th Aug I decided to look for a new car with a view to purchasing a 1.6 astra,I had looked on line and I saw one that interested me from another depot and bobby the salesman said it would not be a problem getting it delivered to hillington, as I was going on holiday and would not be returning until the 19th,I asked for details and price and assurance the car was a 1.6 and was told definitely. On the 10th I decided to check what my insurance would cost and I checked go compare,i put in my registration and was shocked when the details said the car was a 1.4,I then phoned bobby for re assurance and he said the details must have been input wrong as the car was definitely a1.6 and was in the showroom for collection.Still uncertain my wife and I decided to go to the showroom to collect the car and would you believe, it was a 1.4.The manager who had joined us by now asked the salesman to go and get the registration document which verified what I thought all along,red faces all around.The salesman then told me the car was a turbo I said I was settled on a 1.6 he said as I was there would I not take a test drive,after agreeing I would it turned out the car was not a turbo that was the final straw,I asked for my deposit back and left the showroom bitterly disappointed with the whole experience.I must also add if you have to phone customer service at any time be prepared as you will not get a call back you have to call them if you want a reply.Last but by no means least if this was the service I received when I was purchasing a car,what would it be like returning it for a repair.
9 years ago
Peter Vardy has a
4.6
average rating
from
7,477
reviews
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