Initial process very smooth and friendly. Could not do enough for me in securing my business, however, once I picked my new car up the service went downhill. Was promised a courtesy callback within 48 hours, but this has never materialised. Also believe that £20 of fuel promised in car was not there and had to return car within 2 days to have a fault recitified, all at my own expense and time. Also promised on original deal a £500 fuel allowance but this never happened! Was told that this particular deal had expired the day before. Have logged complaint with Peter Vardys head office in Glasgow, still awaiting response. Very dissatisfied with overall service.