I was extremely happy with the service received by our salesman Alasdair. 1st class,very polite and would help you with anything you needed or weren't sure on. On the other hand my wife went up to receive a courtesy car due to our new one having teething problems which I have no problem with. What I do have a problem with was the way she was treated by some of the staff that was dealing with her that day! First of all she wasn't even shown where her courtesy car was she was just handed the keys and pretty much made to find the car in the courtyard herself. When she eventually found the car it was an automatic which maybe doesn't sound like a big deal but to someone who has never driven one before it is! She refused the car and because she never had anyone show her the car or how it operates she left and WALKED 7 miles home!! This is totally unacceptable to treat any customer like this!