The Edinburgh Seafield branch would have definately scored higher if the sales person who deal with me Colin (S?) had been more professional and demonstrated a better level of customer service. I must however highly commend the guy who was very professional, friendly who first offered us assistance, he was knowledgeable,informative and friendly who I understand was in fact a trainee Ben (dark hair Ben) he was an asset to your company and definitely merits our praise. I would have preferred to have had Ben deal with the complete transaction but was informed he was unable to complete this due to his position. Colin did not demonstrate and enthusiasm in our purchase, failed to return calls, failed to arrange the fitting of a tow bar and Additionally we had issues with the transfer of our cherrieshed plates, the car (pre registered) on collection was dirty, covered in sticky marks, had a small paint chip which was very disappointing especially when purchasing a new vehicle. Overall this was our second purchase from Peter Vardy and this one was disappointing from various points. We felt very let down by the service received. Happy to discuss our issues further should you wish to do so as email doesnt always allow full and frank explanations.