After deciding on a car I had delay after delay with the paperwork. The salesman was not returning my calls, to keep me informed, as to what was happening. When I did finally go to collect the car, and was ready to leave, it wouldn't move and was making an awful noise as the salesman had miss fueled the car,which he denied. After being left in the waiting room for an hour with no information, one of your mechanics, who happens to lives in the same area as us, came and offered to give us a lift home which we accepted but left me with no car for 24hrs. Being a childminder a car is critical to my business and caused me some difficulties. The following day, I again had to call to see when my car was going to be available, I had to ask if I could have a loan car as none was offered, was told they would call me back in 2 minutes and didn't hear anything for about 3 hrs when they called to say my car was ready. I had to ask for the car to be delivered to me as I had no way of getting to dealership. Overall I am very disappointed with the service we received.