Having received a letter from Vauxhall fir a product recall, I booked for the work to be done at the Vauxhall dealership in aberdeen as stipulated. It took 2 months to get a 'slot' for the work to be done, and before anything else they told me the repair would take all day, despite the letter stating 3 hours. I arrived this morning at 9.15am as requested, and then proceeded to wait 45mins to give someone my keys. Having requested a courtesy car as I have a baby I was mortified to have to rely on my sister in law, who has 2 very young children to wait for me - without any explanation re why I had to wait. Sadly 1 poor customer decided to ask for help, she had been waiting longer, to which the employee muttered under her breath, "that's not my f@#£ing job for f#@k sake" - I therefore waited a further 10mins before asking for assistance. Finally I got my keys passed to someone, which took all of 2mins and was advised my car would be ready about 3pm. Sadly 3pm came and went, and as I was once again relying on my sister in law for help, I called the dealership to ask when my car would be ready - they advised 4.15pm. So duely I arrived to pick my car up at 4.15pm, and saw my car ready in the car park. I advised the man on 'reception' that I had my sick baby in my sister in laws car, and asked how long I would wait. He said I'll get you seen straight away. However i had to wait 25mins before having to get my baby out of the car, as my sister in law had to get home for her wee girl. Understandably anniyed at this point I was surprised to finally get my keys back, with excuses that the mechanics were at fault - frankly untrue - the car was ready and waiting! Called to make a complaint and the manager was to call me back as he was busy - still waiting unsurprisingly! Would avoid this garage at all costs!