The salesmen are to quick to get a signature rather than talking through all the different charges. This was the second car I have purchased with Peter vardy and the 1st car I was given a few incentives but because the salesman knew I really wanted this car I wasn't offered any incentives and when I questioned this I was told I would get the mats free of charge. When completing the paperwork I questioned why I was still being charged for the mats I was told this was because if they were taken off my borrowing would go below a certain level so then I would be charged a higher rate of interest(Barclays only offer 1 rate) so it was better to keep them on. Although I got the car I really wanted I didn't feel I was treated the same because the salesman knew how much I really wanted the car. I really didn't care to much also for automatically being charged for a charity donation and I didn't mention this because it's only a small amount but I feel this is something someone should do by choice and this should not be added on without even asking consent or even saying what charity this will b donated to. Both times when purchasing my vehicles I feel the salesmen do not spend enough time talking through what needs to be signed and what you are signing for and a breakdown of all the different charges, paperwork is just put on the desk and you are told where to sign and not even given the opportunity to read. During my 1st purchase I was charged £350 for something I didn't need and until I traded the car in didn't even no I had so this is just an example of how bad it is when this is not broken down with the customer and at a time when your excited about getting a new car to know this is being exploited and customers are being charged for things that is no use to them I feel is very disappointing for such a large company and shows poor customer care.
8 years ago
Peter Vardy has a
4.6
average rating
from
7,477
reviews
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