I did complain however after being told someone would contact me within 48 hours it was me who had to contact them After that a manger from the Edinburgh branch contacted me an apologizied but when I said I would perhaps have a look at cars in the Glasgow branch he did nothing to encourage me at all no incentive to buy no heres what we will do for you to compensate No nothing I had been dissappointed for a full week with a car I had put £250 reserve on told 3 times it was being brought through to Glasgow then when I said didnt want it was told company had spent a lot of money on it for me ? I then received the reg papers from DVLA for this car I think this is possibly illegal and will contact DVLA So much for your handling of a complaint bought car from another dealer now in Glasgow I would like this feedback to go direct to Mr Vardy but I am sure it wont prove me wrong !!