Really quite disappointed as when we called to look at and buy my husbands van the service was extremely good. Our salesperson was excellent at the time and very helpful. The problems arose in the after service when I took the van back in July for it's service & mot. I delivered the van at the requested time and was told it would ready for collection at 1pm when I returned the van was not ready and I had to sit until 4.30pm waiting. We took out a extended mot/service plan as we thought this was a brilliant idea. We had several calls in February reminding us to book in for a service which I did for today (31 March 2016). I delivered the van the previous evening and thought everything went well. 8am on today (31 March 2016) I received a call to tell me that our service/mot plan had been set up wrongly and that there was not enough funds in it to cover the service and I would have to pay an extra £88 to cover the service. I have been passed to many different people in connection with this and was supposed to receive a call from the Manager before 11am this morning still waiting. To say I am disappointed and very upset is an understatement. Peter Vardy get your act together shocking after service.