I have had poor customer service from the team at Aberdeen Vauxhal almost as soon as I said would buy the used car, Mazda 3. Firstly there were a number of defects on the bodywork and glass that I was assured would be "Fixed". The alloy wheels were in need of refurbishment, but I didn't mention them even though I knew they needed attention. All of the work was to be done and the car ready for collection on 30/03/2016. I Arrived and the car had not had any work done. I was assured that the work would be done but it was "month end" and they were busy. Fine, tell me that and don't promise something that will not be delivered. I returned on the Thursday to collect the car and the wheels had been done to perfection but the bodywork issues had not been looked at siting "month end". I spoke to one of the body worker and he explained what would be done and I accepted that and purchased the car. I have since noticed that the car mats are missing and I have been in contact with the salesman to find out if they are still at the garage. He said he would check and get back to me but has not despite me leaving messages for him. The salesman Ryan Fitzpatrick is a pleasant chap with a good one on one rapport with me but his follow up service has been very disappointing. I am now concerned that when I drop the car off on Saturday this week to get the bodywork done that the service will not be to the required standards. I still wait for a response about the car mats and have since ordered new ones at cost of £41.94 to myself. I was assured at the outset that this would be a different experience from any other car I have bought as they would not give me the hard sell. I accept that there was much less pressure to buy and that salesmen will inevitably try to sell, but the trick to great customer experience and repeat shoppers is ensuring that the experience is as painless as possible. On this occasion the experience is continuing to fall below my expectation. Please sort this out. Thanks.