Having been a customer for over 15 years, now with your Vauxhall dealership in Perth and normally purchase a new car every three years I am having to consider whether to continue with Peter Vardy. I love driving Vauxhall but at Perth your Sales are Ok, your parts department are OK but your service department are terrible. This time (today) they picked up my car to put a new centre display unit in under manufacturers warranty. I waited over 4 hours a month ago to be told that they knew what was wrong but they didn't have the part and the first available date was 6th April. Car came back today with the temperature still not working or the clock. Because I am severely disabled the first time they can collect my car is now 21st April - not acceptable. I maybe disabled but I work hard but in the past I took my car into the service centre and waited but they refurbished the dealership and have made it inaccessible for people like me who use a wheelchair. I am a professional in Inclusive Access and Design and told them during the refurbishment that it was not suitable and went out of my way to sent them, by email, details on what needed changed. This was ignored and now I can't' use the dealership service centre. There are parts of the refurbishment that are actually a health and safety issue but this is also ignored. I have asked if they want me to continue to purchase my cars from Peter Vardy and all I get told is that they don't really care because it is not their fault but the fault or Peter Vardy or Vauxhall, depending on what manager one talks to. It is nearly at the stage that: 1. I don't think that they care whether I spend between £25k and £30k every three years as long as I don't complain to them. 2. They are definitely not interested in training in Disability Access and Disability Awareness for staff. I am one of the few people in Scotland who are qualified to deliver this service but they are not interested. 3. They said they couldn't help because it was not a safety issue, I disagree when the outside temperature is unknown, especially when living in Scotland. I must ask: Do Peter Vardy want to continue to get my business or are you really that arrogant that you don't need the custom from disabled people like me? I am more than happy to be contacted about this.