Bought my first car from Darren in Motherwell could not fault his sales skills as I had to travel 3 hours to the car store he phoned emailed and sent me videos kept me up to date. I then got passed to laura for after sales, everything went wrong from there. Laura was rude not returning my calls till days later not keeping me up to date by waiting until the day before to tell me it went to the wrong branch. Then she told me that she can not find out when it will be at there branch I also told her I needed the car by Wednesday at the very lasted on the Tuesday I phone to find out if the car was going to be ready and she said she would phone her head office to find out straight away as I had to arange plans to head down to the branch. 3 hours later and me levering multiple messages she got back to me and said the car would not be ready until the Thursday. I then asked her to cancel the sale and return my deposit as I could no longer pick up. Her reply was "you want to cancel well a manager has to refund you deposit" and hung up the phone so I contacted the branch back and got transferd to there head office who then put me in contact with the manager who sorted the car sale. Darren then phoned me the next day asking what happen and sorted all the car out to collect that day and put me in contact with kelly to do the handover with well I couldn't of asked for a better hand over with kelly she made it so easy to sort out the paper work and Darren came to apologise agin and put in a free tank of petrol over all I would recommend to anyone Darren and kelly would not recommend laura at all. I don't think she has customer service skill my friend herd the way she was on the phone and he is to renew his car with yourself next year, he said he won't if he has to deal with laura.