We purchased a used vehicle to which there were a few problems with, but didn't realise till after we picked the car up (to which we were told the car was serviced and checked beforehand) and bits and pieces missing from the car..aerial...parcel shelf...cars own manual!! and also rear washers not working. If it wasn't for the excellent customer service we had from Mark Howie, who went out his way a number of time delivering these items, in one case leaving his own personal vehicle at our home and taking ours back into the garage, we would have handed the car back. So I'd like to thank mark personally for all his efforts and going out his way for us and can't thank him enough..he saved Peter vardy!!!