Ongoing dispute re some aspects of my purchase of a new Astra, in summary : Despite being told otherwise the car did not have a CD player. I expressed a wish for a spare wheel rather than a puncture kit, and paid extra for that to be included.This, I was told, would have to be put on back order, so this was not available at the point of delivery. It was only when I was putting my various bits and pieces into the car at home that the CD issue was noticed and also when I discovered that there was no facility to store the spare wheel i.e. no wheel well in the boot, which was totally flat.When I aired these grievances I was told "You've got what you asked for". I would have not gone ahead with the vehicle purchase if these issues had been known to me.Since then I have been treated in a very off-hand manner and the only suggestion from the personnel at Peter Vardy is to change the vehicle which would result in doubling my payments on the 0 % finance.
As a loyal customer of Peter Vardy, having bought several new cars over the years, I am very disappointed to say the least with how this situation has been handled and my intention is to go legal and involve trading standards.
Once again I have waited in vain for a "Manager" to phone this afternoon, and not for the first time there has been a failure to communicate on the part of Peter Vardy sales staff.
8 years ago
Peter Vardy has a
4.6
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