To start with Ryan Fitzpatrick was the communicator on the day March 31st and he carried out his duties to a very high standard. The hand over was done with no problems and very well handled- hence my higher rating in this area. The in between bit was the problem. I was in formed that the car would be ready in 7 to 10 days. After 10 days I contacted Ryan to find out the position of the car. He confirmed that the car was ready for pick up and he would send through paperwork to sign. I received the paperwork by e-mail and after looking at the details it stated the colour of the car was white. I had ordered a red car. I was offered the white for the same price and I refused as I did not want a white car. Ryan confirmed that a red car would be available on the 21st of April however no collection time was given and I had to contact Ryan myself for this. I felt that after the mistake a person senior to Ryan should got in contact with myself to explain the error of ordering the wrong car. When I went in to collect the car no one in your management service came to see me and explain the what went wrong or apologised for the mistake. I would had more respect for your company if this had happened. To this date I have had no apology from anyone other than Ryan himself. In my opinion I felt Ryan was left to fix this mistake and that in fact a level of management should have been involved. The impression I received was that as I had made my purchase my experience no longer mattered. It took away the pleasure and excitement of buying a new car and left me feeling deflated and annoyed. During the meeting where details of my purchase was discussed I was informed that I was due a night away as part of a Promotion deal. To this day I have not had any details regarding this from your company- I am left wondering if this promotion even existed? In January 2016 my daughter purchased her Corsa from the same Peter Vardy store and also had dealings with Ryan Fitzpatrick. At this time everything proceeded very well all round, with excellent service from not only Ryan but other staff members who were very accommodating. Primarily this is why I came back to purchase a car for myself from Peter Vardy. However the only draw back was that she did not receive the Cosco vouchers as a promotion deal- nor have we heard anything further regarding this. Is this another promotion that did not exist? Further more during the negotiations for my own purchase I was informed that my Daughter would be given £50 for recommending me to Peter Vardy. Again this has not occurred. Another non-existent promotion? Whilst I hope that you will get back to me regarding my complaints I admit that I do not believe that you will and that there will be no communication to my comments or to the promotion deals on both my own purchase and to my daughters purchase. Given the thousands that we have spend on cars early this year I find this disgraceful. This is the reason I have provided your company a low score. Despite this I would like to reiterate that only Ryan Fitzpatrick deserves 100% for this efforts and his customer service. James Alexander 01346 582024 jalex5454@aol.com