Throughout the process the staff I dealt with were excellent and all would get a 10 out of 10 rating. The only problem I had was when I took the car home after handover and got a chance to examine it. First thing I noticed was I opened the nearside rear door and saw a large muddy footprint on the rear sill which I had to wash off. Next thing I saw was there were a lot of pieces of plastic bag and elasticated string. The protective coverings had obviously ripped off with no attempt made to remove it all. Most of it came off by lifting the headrests slightly and taking it off although there were a couple of bits which were there in there entirety. I took off several handfuls. The third problem in the back passenger area was that there was only 1 seat belt anchor point visible. I could see where the other 2 should be but they weren't there. Being new to the car I didn't know how to recover them. I looked from the boot, no joy. I put the seat backs down, no joy. My wife then noticed that there was a pull ribbon on the front of the seat which allowed us to pull it forward, find the seat belt anchors and bring them up to where they should be. Sloppy, careless pre-handover valeting.