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Derek Watson
We collected our car on 8th June with no complaints however once we arrived home and had a proper check of the vehicle we found a couple of faults we felt should have been picked up on the 114 point vehicle check and M.O.T. We telephoned Brett, the salesman we had previously been dealing with, asking if these faults could be rectified however he didn't get back to us. We called again the next day, 9th June, and once again he failed to call back as he promised he would. On Monday 12th June we went down to the garage and eventually spoke to a manager, Ali, who was extremely helpful and assured us the faults would be repaired at our convenience, which they were. We have to say compared to the customer service we received prior to purchasing our car, after sales initially left a lot to desired. There was also a promotion on when we bought our car; £150 holiday voucher, which we were assured would be posted out to us within a few weeks of collecting our car but needless to say we are still waiting for these and will know doubt have to chase them up. Also we were told our car would be given a full valet before collection but when my grand children were in the rear on the first day we received it they found bits of chocolate and cobwebs! A bit disappointing from such a well known company.
8 years ago
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Peter Vardy has a 4.6 average rating from 7,477 reviews

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