There was a lack of communication between ordering and receiving the car. I requested delivery almost 2 weeks after order as this was the most suitable date for myself and wife to collect the car without rushing. I was expecting a call from our dealer to confirm registration details before delivery so I could arrange my insurance. Unfortunately I had to contact the dealer myself a couple of days before to be told I had to go in 2 days before collection to arrange this. When I questioned the salesman about this I was told it is standard process with a new car. I told him last time I bought a new car (from the same dealer) it was a lot more seamless. I was informed that the stock must have been at the showroom in that instance therefore saving time. However with the onstar feature I was able to locate my car parked at the dealers over a week prior to this. When I did come to collect the car my appointment was booked for 9am. I got a call the night before to Confirm my appointment for 9:30 am. When I questioned the change I was told I could have the 9am time if I wanted, but it felt like they would prefer me to be there for 9:30. That was my 1st clue something wasn't going to go well the next day. I arrived with my family under the impression there was 10-15 mins of paperwork to complete and then we could leave with our nice new car. After an hour of sitting waiting and being told it would be out in 5 mins we were told the wrong car had been prepared and that it would be another hour until it was ready! Unfortunately my wife stared work at 11:30 that day and was annoyed that she wasted her morning in the showroom. I was told the car they prepared should have been the one for the 11am hand over. Surly this is the kind of thing that should have been done long before the morning of delivery to the customer. And while I'm glad this was picked up before we left, again surly this should have been noticed long before 10:30 on delivery day. I can't help but feel they staff knew there was a problem and tried to cover it up until the last second. I also feel that on numerous occasions throughout the process the staff have tried to emotionally bribe me into giving good marks for this survey. And I do understand exactly what this is about and I feel that the failings in customer satisfaction in this instance have been solely the results of actions and comments by the staff at peter vardy Aberdeen. And while they tried to make things better with a tank of fuel, bunch of flowers and bottle of prosecco, those things were all too little too late. It should also be noted that I am STILL waiting (a month later) for my £150 holiday voucher I was told would be sent out to me.