Thought I would place my review again seeing as it was previously removed, and to date I am still waiting on the email from the service manager which I was promised.
I bought a car from Peter Vardy Kirkcaldy at the end of September. Since then I have had nothing but problems with the car and Peter Vardy after sales and service team have been at best incompetent. The Peter Vardy promise for buying a used car is clear for everyone to see and none of these were met. When I spoke to the garage I was told it was because i bought the car at the end of the month and the car had to be off the forecourt to be counted in the monthly sales. So basically we don't care if your car is road worthy or not as long as we can count it in our sales figures.
My car has been in the garage 5 times since buying it, with faults and so they could keep their "promise".
A decent garage with competent staff would have fixed all of the faults the first time it went in but this was obviously to much for Peter Vardy.
The last time my car was in the service manager told me I would be "looked after" and they would give me a goodwill offer and I could expect to receive an email the same afternoon.
Surprisingly this never happened, so after waiting 2 weeks then writing to their complaints department and being told the service manager would be in touch with me as soon as possible I waited another 3 weeks and my finance company getting in touch with the garage, I was told by my finance company that I was being offered a free service and MOT.
I called the garage the same day to confirm this and it still hasn't been confirmed because the service manager wasn't in, (always seems to happen when you call someone at this garage).
So my advice would be AVOID AT ALL COSTS.
8 years ago
Peter Vardy has a
4.6
average rating
from
7,477
reviews
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