Ryan, who I dealt with, was amazing. He felt genuine and that he truly wanted me to get the best experience. However, the rest of the company tarnished the experience. This being my first car, I was in the dark of how the process went yet I seem to have a clear idea on everything that shouldn't be done. After waiting over 3 hours from my original pick up time, having it be pushed back twice, the car was not to standard. Apparently it was cleaned, that I don't believe. I was able to scratch dirt and god knows what else off of the inside, to the stage I had to get wipes out and do it myself. The worst part, there was a shoe left in my car. A shoe from the previous owner. The wipers are too long and therefore hit the side of the widow if they are on. The passenger seat constantly jams, to the stage I had to go back to the shop for help and even then it was not properly fixed, just shown how to shove it back with force. Which I should not need to do. I was promised a tire to be in my car, which was not there. There was also no manual. I got an ipad as a deal, which one person said would be delivered to my home and another person said that I would have to come pick it up. Overall, im having a bad experience with the company, with it being a week later and none of those things being fixed. Unlikely to come back, which is a shame as you'd expect extra attention to be given to first time buyers in the hope for repeat custom. One word, disappointed.