The day we went to pick up the vehicle was a wet miserable day, Fiona from the handover team was dealing with us, she was great nothing was any bother to her, we had come across a minor glitch that took an hour to get sorted and Fiona didn't lose her smile all the way through, she kept our children happy with a couple of goody bags so Hazel had plenty time and peace to get everything sorted, she just seemed to be able to say and do the right thing at the exact right time but not being pushy, we are lucky to have 2 cars in our household and when my car is due to be changed I know where I'll be going, but I'll be asking for Fiona, the whole experience at Vardy from start to finish was excellent, we had 2 visits from our home (100 miles away) and the vehicle we were purchasing needed a couple of things done cosmetically, and the seats and paintwork were to be treated with special waxes, on our 2nd visit I personally checked the vehicle it had all been done no excuses or stories job done delighted with it all from start to finish, keep up the good work Vardy