Issues with Peter Vardy: Extremely poor customer service, refuse to engage via email despite repeated requests due to difficulty answering phone at work and option given as preference on online forms. Rude and disengaged staff. 1st attempted purchase: Advised specifically to inform insurers of modifications made to the car at initial progress with purchase. When this resulted in excessive insurance premiums being quoted resulting in me wishing to cancel the purchase, reversed their advice and said to not declare to insurers in blatant attempt to secure a sale even though this would result in an invalid insurance policy. Failure to return reservation fee of £500 despite stating this would be done, eventually received back over 6 weeks later and only after pestering. 2nd attempted purchase: Advertising a car and deal at one price, taking reservation fee then changing price on vehicle and re advertising, without any contact with me nor acknowledging need to return fee. Still awaiting return of reservation fee on this vehicle which they proceeded to sell despite taking my reservation fee and then not communicating about any issues. Ignored the issues of their "false advertising" on the car that they increased the price on, by £12000, following my reservation. Eventually stated they would put together a favourable deal on a different vehicle as acknowledgement of the issues with false advertising and failure to return reservation fees etc. Offered a car with £1400 "discount" but reduced the value of my trade in by £2200 from previous offer. Refused to provide contact details for complaints department not senior manager. Do not deal with this company.