When we agreed to buy the car for our daughter, we agreed finance terms AFTER being told that your own advertising was incorrect, we were supposed to get a "great" APR - but you are offering 6.5% base rate to ALL customers, we then got the paperwork in and found that there was additional charges added on without our permission or knowledge, this is really poor customer support from start to finish!! I had to call the finance Manager Kevin and force his hand at sending us a cheque for the £240.15 our paperwork overcharged us for, we still feel that we are overpaying as your original advert didn't say anything about the £500 trade-in, ONLY when we pointed this out with a snap shot of the site did we get offered the "great" apr - again we feel cheated by Peter Vardy, probably wont deal with you again and this was the 3rd family car we had bought from you