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David Holdsworth
The sales staff in Kirkcaldy are very personable and helpful and this is in no way a criticism of any individual. Overall I am pleased with the vehicle, an Insignia Eco 2.0 tdi however, immediately after I had taken delivery I discovered that the stop-start was not functioning, the oil had only 29% life remaining, the tyre pressures were all over the place and the hill start braking did not appear to be working correctly. I returned the car immediately, voicing my concern that a car that had allegedly been serviced prior to release should have such issues. they could find no fault with the stop-start, except that it clearly works intermittently only after being put on the computer test facility, and then only a couple of times before stopping all together. I was given a long diatribe on the vagaries of the stop-start system by the service manager, himself a very pleasant and clearly hardworking man, however, as a very experienced electronics and mechanical engineer I believe that if something is sold as "stop-start" it should function in a regular manner given the correct inputs and not at random according to a set of rules which appear to obey the signs of the Zodiac and "whether it feels like it or not". It is still not working, I have volunteered to pay for a new battery if changing it did not resolve the issue but this was rejected ("Nothing wrong with the battery"). I have been promised an extended warranty to allay my concerns over the potential reliability of this vehicle. This is supposedly in the hands of head office but I have heard nothing a week later. The intermittent hill-start hold has not been resolved to my satisfaction. The car itself is a joy to drive , very comfortable and, to my mind, looks really good, otherwise I would have returned it by now. The above issues are not show-stoppers but are very disappointing
7 years ago
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