This is the second new car we have purchased from Peter Vardy. Last time we had a series of delays in the delivery with the delivery date being changed on many occasions & finding we had to chase any info. Due to being very happy with the car, we decided to return a put our previous experience to one side. The service we received on arrival & throughout the buying process was excellent, but then when it came to the delivery, once again we hit problems. Due to being away on holiday between the buying & the delivery, there were over two weeks to have the car in the showroom & prepared for us. We were told this was no problem. When the day arrived we were told it hasd been left At Livingston instead of Aberdeen & we couldn't get until the following day. The next day we were en route to the showroom when we received a phone call to say the car was still not there. We continued to the show room to discuss this with the staff & the car arrived during the time we were there. We were promised & two hour turn round, so we completed the paperwork & we left to have a coffee elsewhere to return for the car. When we returned expecting the car to be ready to leave the lot, we had to wait another 40 minutes for it. The staff at the Aberdeen showroom were polite, pleasant, professional & apologetic, but once again the delivery arrangements let the whole process down. I don't know where in the system the problem lies, & maybe we have just been very unlucky with our experiences, but it leaves a slightly bad taste. I hope you can address this area of your system so these disappointments don't happen to others, or us if we return. Yours sincerely mrs Rachel Skene