The Gentleman I was dealing with, was Jason (handover person for picking up car) and he was very polite and helpful. My issues with the car were the following:- Firstly the car wasn't ready for pick up as it wasn't in the foyer area. Jason had to chase it up, he advised me that the car was going for petrol which took 20 mins. On arrival, we both started to inspected the car, Jason asked the driver for the main key, which couldn't be found, Jason left me to inspect the car which was no problem. I noticed the paintwork had loads of brown marks all around - I was advised that this wasn't buffed up correctly, Inside the car was dusty, polish was still noticeable on the interior handles and marks on the windows. There were grass like bits stuck in the grooves once the boot was opened. Very disappointing, therefore this experience took the limelight away from collecting my daughter new car. If I had transport, I would of left the car until all these items were corrected. Jason has/or arranged for the car to be picked up on Saturday 9th Aug from myself to address all these points. Key - inside cleaned and Scotchguarded again, paintwork buffed and the protective coating redone and to fill the car with petrol.(Awaiting a call from Jason Wednesday 6th Aug for confirmation) hopefully this will happen. Regards Tracy Flockhart