Following on from my review below, I was contacted by Darren Cuthbertson (Managing Partner, Peter Vardy) asking if I would call into the store to meet with him and discuss my experience in more detail, which I agreed to. From early on in our meeting, Darren's 22 years experience with Peter Vardy and knowledge and passion for the company was really evident to see. He clearly explained how they got the situation wrong and admitted that it could have been handled a lot better. However, the fact that Darren took this time to explain things and work towards an amicable solution was a credit to him and ultimately the company. Although we couldn't find a deal that was right for both of us, Darren's level of support and committment to put their mistake right, was refreshing to see. From this meeting I am truly convinced that Peter Vardy CarStore a motivated by the customers experience, good or bad!