I have purposely left my response to your email a few day in order for me to calm down and re-evaluate my opinion of your company. It is now the end of the week and unfortunately my opinion has not changed. The service I have received has been appalling since the moment I told the salesman I wished to purchase the car right through to this moment and it still continues. Firstly my salesman Scott Patterson was very hard to get a hold of he left me a voicemail on my mobile phone which due to my working location I do not get a signal and when I tried several times to contact him he was never available I was assured by your reception staff (Female) and now having been into the showroom again I can safely say it is the young lady with the dark hair that is always tied up, he attitude was awful too very rude everytime I have spoken to any of the first line staff apart from the male they have been less than helpful and challenged everything that I have asked them even cut me off a few times. When I did finally get a hold of Scott it was to tell me that my finance had been agreed and when was I coming in to exchange my car we had told him that we didn't require the car until nearer the end of August as we had a cherished transfer that we needed to swap over this was not good enough as Peter Vardy needed my old car in and we had to come in the following Wednesday 20th August at 9am which has not been long enough to get my registration plate swapped over and to date I'm still waiting for this to be done as no V5 has arrived yet. On the 20th I appeared at the time of my appointment and said to the young ladie (as mentioned above) at reception that I was here to pick up my NEW car after approx. 5 minutes and her asking me several times "what's the registration and the name" and being told to take a seat she eventually came back over and asked me when I handed in my car to which I replied "sorry I have the keys here I'm here to swap into my new car" oh was the reply and then I was shown down to the handover area of the showroom and a young lad called Cameron took over. I have no complaints regarding Cameron he explained that he was new and just learning regarding all the paperwork - not a problem everyone has to learn their job at some point. Handover continued all my paperwork was explained and signed and then the "big" reveal. On checking over the car after everything had been explained to me I noticed there was still a scratch on the nearside wing-mirror which after agreement I said fine just leave it. I then sat in the car and noticed there was a chip on the front windscreen just to the left of my line of sight which no--one appeared to have noticed whilst preparing the car?? you can't miss it. I was assured this would get fixed they would get my car booked in for the repair to be done, both Cameron and Tom (the manager) apologised for this. My handover was completed and I went to drive out of the car park. As I turned the corner I noticed that the parking sensor warning light was on the dash so parked up and went back in to explain about this as we had mentioned it to the salesman when we test drove the car. The handover team checked and it had apparently been fixed according to their records. Tom took the car for a short drive after checking and agreed that we would get this booked in for the same time as my windscreen. I then drove home and realised that I had left some items in the small compartment next to the steering wheel so called back into the showroom and explained this to someone (sorry can't remember his name) from the handover team and said that I would be back in to pick them up in the next day or so as I was just away to leave for my work but if someone could go and take the items out of my old car for me. I was told yes not a problem. Well obviously it was a problem as I came back in on the Saturday and no-one could find said items could I come back on Monday yes not a problem, Monday when along and no one could find the items again so they said they would go and look for my old car and check the compartment. After approx. 15 minutes the young guy came back as he couldn't find the car he had looked in the car park the other car park and the workshop to no avail, so basically I was told sorry can you come back tomorrow when Cameron is back he might have the items locked away somewhere. In the meantime I have not been able to get my car parked at work as one of the items was my parking pass and my key for the car park at the hospital which as you may appreciate is not easy to get parked at. So Tuesday I managed to get away from work early and went to the garage to see Cameron who said he didn't have the items he had checked and the car was in the workshop but had been valeted and there was nothing in the car at all. So where is my items that if you remember I had phoned on the day I left my old car with the garage to say I had left items in and someone was going to remove them. So technically someone at the garage has stolen my items which I can't get replaced and have now lost my deposit on. To say I was not impressed is an understatement. But to continue today being the day that my car was booked in for getting the windscreen and parking sensors repairs - Yeah finally I will have my car without a chipped windscreen and parking sensors that work or so I thought. I went to pick my car up this afternoon and was told that they had filled the chip on the windscreen and the parking sensors had been fixed the system had been re-set. I am not impressed by the repair on the windscreen as the chip is now more noticeable than it was before the repair and as for the parking sensors well as I drove out of the car park the parking sensor warning light came back on. I was too angry and upset to walk back into the showroom so stopped at the side of the road and called. The male who answered the phone very politely listened to what I had to say and went to see if he could find Tom. I was then cut off so I called back and a very snippy female questioned the fact that I had asked for Tom then instantly told me he was on the phone most impressed as I know for a fact that she would have been unable to see him from the front desk never mind the fact that she didn't put me on hold to check his line. I was told he was busy and would call me back I said no I needed to speak to someone right now and was told "well I'll see if someone can speak to you" seconds later I was connected to someone in the handover team I explained that they needed to get Tom to come out to the car park as the fault was still happening to my car. Seconds later Tom called me back and came outside to the car park apologised and aske if he could take my car for a short drive round the block to test it, which he did he then went and spoke the workshop manager and the end of this is at the moment my car still has this original fault which I have been assured has been fixed twice to date. Right now I am wishing that I hadn't bothered to change my car through Peter Vardy and as your signage says 9/10 would recommend them. Well right now I am the 1% who definitely would not. I am even at the stage of handing the new car back and asking for my money back. I look forward to hearing your reply to my comments as I'm sure someone from Peter Vardy will want to do so before I start telling all my friends and family about the service I am currently receiving - Items going missing (theft) and a workshop who seem to be incapable of fixing problems.