On 07 August 2014 I ordered a new Land Rover Freelander 2 SE Tech Manual with electric front seats and spare wheel from Peter Vardy Aberdeen. On the 15th August I went to collect the car, paid for it by debit card and then discovered it had manual adjusting seats and no spare wheel. I require electric front seats because of my wife’s back condition. I received an apology from both Salesman and Sales Manager, presented with a bottle of champagne and was told that a new car of the correct specification would be ordered and meantime to use the car without electric seats until the new one arrived. On 18 August a Customer Relations lady told me that someone would get in touch with me when the new car arrived. On 29 August, I decided to check on progress only to discover that a new car had not been ordered, because Land Rover Freelander 2 SE Tech are no longer being manufactured with electric seats. So far I have been given 3 options, an automatic version or trading up to a Freelander 2 Metropolis or considering trading up to an Evoque. I do not want an automatic car so that rules out the first two options. The salesman I dealt with is supposed to be phoning me today with other options but at 2.45 pm I have not received any such phone call. Is it really so difficult to supply the car that a customer has ordered? Buying a new car is supposed to be an enjoyable experience but all I have experienced is disappointment, stress and anxiety AND I still have a car I didn’t order and don’t want because lack of electric front seats means that it is not fit for my purpose. I would be more than willing to give a 5 star rating if only Peter Vardy would supply me with the car I ordered or maybe a suitable deal on an Evoque taking into consideration all the stress and anxiety I continue to suffer. David Evans blue@kemnayvillage.fsnet.co.uk