I have chosen poor as I originally did choose 'Acceptable' but the feedback then only asks what made us happy about our experience with Peter Vardy and no room for placing in any negative feedback. Good Feedback has been quite a quick and easy process overall. When in with our 2 year old daughter one evening we had a bit of a lengthy wait in the reception area to be seen by our salesman and Gary (who was not our salesman) provided great service by offering tea's and coffee's and grabbed a Fruitshoot for our daughter. He then came back not long after to make sure we were alright and assured us it shouldn't be much longer before we were seen. We both feel Gary has been very welcoming on each of our visits to Peter Vardy. Negative Feedback Myself and my partner have both felt that our salesman, Gavin Woo, has provided poor customer service on a couple of occasions throughout our experience. When we were in that evening with our daughter as mentioned above, we were in at the time agreed however we did have a lengthy wait - we understand things come up so this was alright, however when Gavin greeted us he did not take on our daughter who was there. We then went over to his desk to discuss arrangement and again, it was like she wasn't even there as he didn't even say so much as a 'hello' to her which was a bit of a shame really as this is not the service you expect as a parent. Another example, my partner called the store to speak to Gavin this morning as we have had a payment taken from Audi for our car which we traded in Wednesday last week - we were not expecting this payment to come off and were not really in any situation to have paid that given that we just paid a larger deposit than planned for our new car. Conversation started as follows: "Hi Gavin, it is Ally" "Yeah" "How's it going?" "ok" Both felt like this was a very rude way to greet a customer on the phone who has just bought a car from yourselves - Gavin also did not think to ask how we were finding the new car throughout the whole conversation. Again, I'm sure Gavin just had his hands tied with being busy and maybe caught him at a bad time but we would just like to say that we do love the new car and really enjoying the change - just a couple minor problems we have found such as the passenger window does not always go up when you want it to and when trying to change the media from Phone to Radio for example, it has sometimes frozen and locked itself on being connected to the phone. Trying to turn it off doesn't work either as the display stayed frozen. We did not get a chance to speak about this in the phone call unfortunately but we would like if these problems could be looked in to please. I'd also just like to say, Gavin hasn't been horrible in any way, we just felt his customer service has been pretty average, if not, slightly poor on occasions. We get things are really busy, you have also just held your VIP event and this probably does have an effect on things however it would have just made our experience better overall had the service been consistently good throughout. More so after reading Peter Vardy's statement "As a company that aims to provide the highest level of service, we are always looking for feedback from our valued guests." We have felt more like just another customer rather than valued guests and the highest level of service has unfortunately, in our opinions, not been delivered on this occasion by our salesman and we thought it was important that we included this in our feedback.