First of all the car I was looking at had a coming soon notice on your website so went on to web chat to check when it was available and was told it was already available so made arrangements to view it on the Sunday but when we arrived it soon became clear the car was not available and when it was checked on your system it wasn’t arriving until the next day as trade but all was not lost you did have another one in white but £200 more expensive but liked lt so done the deal with repairs to be done to the front and rear bumpers floor mats to be fitted and a set of number plates and arranged collection the following Saturday but Stuart phoned midweek and offered to deliver the car on the Friday which we agreed to then phoned again on Thursday asking for payment on Thursday as it was a bank holiday that weekend and wanted to make sure the payment went through which I thought was strange as I was transfering cash from one account to another but paid without seeing the car had repairs done or mats in and plates supplied and low and behold the rear bumper not done mats not in or number plates not supplied when I told Stuart the back bumper had not been done he said to take it in the next time I’m in Aberdeen which is hardly ever and he said he would send out the number plates on Monday (which he did not) but I hadn’t noticed the mats were not in until the following day as the car was not insured until Saturday so I called Stuart on the Tuesday morning couldn’t get hold of him so left a message to call me back tried again late afternoon still can’t get hold of him he finally called back on Wednesday afternoon after another message was left and he now needs a copy of the retention certificate for the plates to be made up which didn’t bother him on the Friday when he dropped the car off but said he would get them made up and send them by post along with the mats which still have not arrived. I would also like to point out that there was a plan to buy another new Adam in the household but will not be with your place in Aberdeen.