Purchased a Corsa from the Aberdeen branch, which on the week I was due to collect it at the end of July, was identified as having the wrong engine. When I visited the branch to see how this was to be sorted, the first offer to put things right was to give me a higher specification vehicle, but still with the wrong engine size, but it would only cost me an extra ten pounds a month!! I couldn't believe this was seriously being offered as a means to putting things right. I explained that I would under no circumstances accept the smaller engine size and asked the salesman to see what the company intended doing to sort things and he then came back with a further two offers which involved the smaller engine. I asked to see the manager, as I considered the customer service to be thoroughly lacking, but was told he was unavailable due to Peter Vardy visiting the branch. I was then told there had been a mistake when the car was originally priced and the quote given and later accepted by me, was actually for the smaller engine size Corsa. As a result, the 'best' they could do to make up for the mistake was offer me the car at the agreed price, but that involved my trade in now being worth 300 pounds instead of the original 150 offered. When I objected, as this meant should my trade in break down, I would have to stump up double the sum originally agreed, it made no difference and I was again told this was the best offer available. The next day, I asked for the return of my 500 pounds deposit, whilst I considered my options, which I was told would be arranged. I sent a complaint by email direct to Peter Vardy, received a standard email of acknowledgement and was told the matter had been referred to a branch manager. The date I requested a response by passed, and it was I who had to chase the matter. This theme was to continue as the saga continued. Having checked with other garages, it appears Peter Vardy did make a mistake with their price, so the only way I can see the company coming close to making good for all the hassles I have had is to make them take a loss on the car. I am not complaining about the staff I dealt with directly, nor the fact the wrong car was ordered, mistakes will be made, it is the total lack of any effort on the part of the company to put things right, as I have said, they didn't respond within the timescales requested and I always had to push things on, I feel as though they maybe hoped I would get fed up and go elsewhere, then they wouldn't have to take the loss on the deal. It was roughly a couple of weeks after asking for my deposit back that I went in and signed up for the replacement car, however, I never had the 500 pounds returned as I had requested. As it turns out, the deposit simply transferred to the other deal, but I think this highlights how little interest has been shown by Peter Vardy to put things right.