After dropping my car off at Peter Vardy Jaguar in Aberdeen to get a engine management light checked, I decided to pick it up, paying only for the diagnostics. I received an advisory notification that the wiper jet cover above the bumper was loose. However, when picking up the car, this had in fact been broken off entirely and was lying on the passenger seat. When I raised this issue to staff, they didn't offer any apology, but said they'd be in touch after they'd discussed the issue. 9 days later and still no response at all. Repeated messages asking for an update have been met with 'we'll be in touch'. Still nothing. Further, it was discovered upon returning home, that my warranty paperwork was not in the car. I assumed that I would be coming back in the near future to have my wiper cover re-attached, so initially said I would pick it up then. As nothing is obviously going to be forthcoming with that, asked for it to be mailed to my home address. After waiting 6 days, I phoned to be told (again) that it had just been put in the mail and I should have it in a day or two. Absolutely shocking sense of customer satisfaction at this dealership. The complete lack of urgency, the feeling that I'm getting is that they hope I just go away if they ignore me long enough. I love Jaguar/Land Rover and have driven nothing else over the years when it's been my choice, but this lack of customer service, especially if extended to potentially new customers, would be damning for the brand to say the least. In short? Thoroughly annoyed and very, very disappointed.