My overall experience from my initial meeting with Mr Johnston to the actual handover was very good. Mr Johnston was very thorough when he was explaining the offer that was available as well as the additional options, GAP Insurance & Platinum Protection. Mr Johnston never, during the initial meeting, put any pressure on me to make a decision there and then. At our second meeting after he had gone all the points again as my wife was also at this meeting he gave us time to discuss the offer available. I also had the opportunity to test drive the Astra on both occasions. The handover experience was also very good. The main points regarding the controls were explained in detail. The only unexpected moment was when I was asked to stand by the car so that my photo could be taken. This must be a new thing as it didn’t happen when I bought my previous car in 2009.