I am overall happy with my new car, however when I visited the showroom at the time of purchase I wasn't planning on purchasing a vehicle and was simply calling in for an informal chat , and made this point clear though-out the process. The salesperson that I was talking to was close to offering a deal I was happy to accept, when it was discussed that my then current car had lifetime free servicing, as a good will gesture he offered me 3 free years of a 5 years service package, which he went away to get confirmation of, and when confirmed that on the sales deal,which made the purchase of a new car agreeable to me. However after the sale the offer has been omitted with NO explanation to me. The outcome of this situation is of more importance to the Dealership than to me, it means as I have no service plan I will most likely have my car service by an independent franchise, which in turn will ultimately mean I will drift away from the dealership & in-turn look to another manufacturer when it comes to car replacement , a pity as I have just purchased two new cars in succession from Vauxhall & owned four in total over a almost a 30 year period, I thought my custom would have meant more. I will say no more in the matter and leave you to act as your conscience calls you...... Yours sincerely Billy.