First visit to Peter Vardy. Expected more. Saw the car on the website, phoned ahead to book test drive. Sales advisor I booked with was not there when I arrived therefore Jason Craig had to fill in. Jason very helpful but couldn't find car I was there to view. Eventually found out it was in garage getting a scratch touched up. Fine, not there fault, got to test drive same car different colour but would have been nice to see car I was buying. Team should have known this when I phoned ahead to book test drive. This aside Jason very helpful. Kept me informed over the next few days with regards to finance etc, promised I would get the car on the Wednesday. Therefore I sold my car expecting to get when i was promised. Phonecall from Jason Wednesday and told finance company still not released funds and would therefore get car next day. Got the same phone call Thursday and Friday. Jason was very apologetic, trying his best I could tell but I was without a car and being a district nurse that was a problem. Jason said there was no courtesy car available, so I had to take time off work. Feeling frustrated I phoned the finance company myself to ask why funds not released. Was told they have a 3 day policy after finance approved. Policy was not approved until the Wednesday therefore funds would be released the following Monday. Therefore car was never going to be ready on the Wednesday. Spoke to manager about this and he was not aware of 3day policy therefore poor communication between finance company and Peter Vardy. Jason very apologetic and admits his mistake. Offered a car on loan by one of sales advisers which was brought out to me on same day. Exchanged car on the Monday. As Jason was out he said he would pass over to another member of staff. On arrival sales advisor was not expecting me, he did not know my situation and could not find my car yet again. However once car found very helpful in finishing paper work etc. In conclusion I feel staff at peter Vardy were very good at selling me the vehicle but when it came to communication between finance company and the other members of safe this could have been improved greatly.