My view of Peter Vardy as a reputable car dealer was undermined, as the quality and standard of information received when baying a car is insufficient and frankly misleading. When signing paperwork we were convinced by 2 members of the staff along with the manager, that the agreement signed is on a 3.9% APR and annual interest paid per annum will also be 3.9%. When we came in to sign the paperwork, we again questioned the value and again we received a confirmation that interest paid will amount to 3.9%, the manager who got brought into the conversation again confirmed this, but stated he could not explain what the APR in fact is and that no one know it. We reluctantly signed the agreement, as we did not want to pull of the buy - but following check of the paperwork, the annual interest rate turned out to be 9.6%. The information received was misleading. We since withdrawn from the agreement, accruing a £90 admin fee for the paperwork preparation plus a daily interest. That amounted to a cost of more than £100 we would not need accruing if the information provided at the day of the sale was correct, as we informed the seller we had cash and did not need financing in the first place, then decided to go ahead as the interest rate seemed to be low and we wanted to use the savings in other way. Later we discovered the car we bought is lacking basic information shown on a computer - it only shows tyre pressure, When we asked a member of the staff about it, we received a confirmation that nothing can be done which is incorrect, as the car only needs to have other options unlocked and it seems to be a simple task that to other garages we asked for information would have any issue with. At the time of a buy we also asked for a quotation of additional fittings, like cruise control. That was only provided after our second personal visit to the store…. Overall, at the day of the buy, staff seems to be interest in making a deal, prior to signing in the paperwork, we received number of phone calls, to clarify whether we are still going ahead with the purchase and others. Post sale - it seems you no longer care to keep your customers happy and informed, questions asked - remain unanswered unless prompt, and we felt we were an inconvenience. kind regards,