I was very disappointed with the service which I had received from Peter Vardy Motherwell Branch.This is the 2nd time I have an issue with Peter Vardy. First time it was sorted my shutting my mouth with a £50 Parts and Labour voucher. There are list of issues which I had when purchasing my new car.
1) The Order Form which I received had monthly payments of £367.21, but when I went to sign the paper it showed £371. I was told it was an error because the sales agent was new starter. My question is shouldn't a manger check this before sending it to a customer.
2) The finance document had my old Bank Account details. I would like to know how can Peter Vardy use my old bank details and not check with me before sending it to Finance company. If I hadn't noticed this I would have had bad credit rating because I would have missed my payments. I was given the same reason like the 1st issue. THIS IS A BREACH OF DATA PROTECTION. I am very unhappy with this.
3) After I had picked my new car I noticed that the Start/Stop function doesn't work. Took it to the showroom and they couldn't sort the issue. I had to leave the car for further diagnosis and later it was found that the issue was with the Battery, so the battery was replaced.
I was told by the agent that the cars are fully checked before delivering it to the owner (something like 141 checks), so how come this was missed and I was given a new car with a non functional battery.
4) I hold a personal number plate and I had spent around £50 to get it done because I had GB emblem and it was 3D Gel Print, because of this reason I had clearly told the manager that when I return my old car I would like to take the number plate because I know Peter Vardy won't do the plate like I want. I was told that shouldn't be an issue. After I collected my car I had asked them about my old plate and I was old that it was binned.
This made me very angry and after speaking to the agent and another person I was told I can get the plate done myself and Peter Vardy will reimburse the cost.
Its Ok that Peter Vardy are going to reimburse but why did they have to bin my plate when I told them that I will need it. Now this is an additional cost for my because I have to travel to Halfords. (Fuel isn't cheap now a days).
This is the case of dealing with Peter Vardy. I don't think I will ever recommend anyone to Peter Vardy, because this is the 2nd time I have had issues with Peter Vardy.
10 years ago
Peter Vardy has a
4.6
average rating
from
7,477
reviews
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